Our Policies

American Diesel Equipment Repair LLC operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This website is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message* or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services. *Please see SMS Privacy Policy for terms and conditions.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about this Privacy Policy, please call or email us at americandieseloffice@gmail.com or contact us at (210) 853-7548.

Core Credit Policy

• When purchasing items that require a core, a core charge will be applied at the time of purchase. This charge will remain until the core is returned.
• If you purchase an item with a core charge and do not return the core, you will be charged the full core charge.
• If you return the core at the time of purchase, the core charge will be credited back to your account.
  

Please ensure that you return the core as soon as possible to avoid additional charges.

• We sell various products such as oil filters, fuel filters, and other auto parts. To qualify for a return or refund, the product must be returned within 14 days in its original, unopened packaging, with no signs of wear or use. Failure to return during the 14 day period may result in the return not being accepted. 
• Refunds for products will not be issued if the packaging has been opened or the item has been used.​
• When refunding the price of a product or adjusting it, please note that this does not include the refund or adjustment of any labor costs associated with the service.

• We do not install parts provided by customers due to factory and manufacturer guidelines regarding warranties.
• In rare instances, we may, at our discretion, make an exception and install customer-supplied parts. If such an exception is made, there is no warranty attached to the part or the installation of the part. The Customer accepts all responsibility. 

• Should an inspection reveal that a part installed and/or provided by us fail, we will take the proper action necessary to resolve any issues that arise due to the product's failure.
• We do not accept responsibility for a part provided by the customer. There is no warranty on the part(s) or workmanship/ labor when using a part provided by the Customer. 

• We take great pride in the quality of our work. We believe in serving our community with kindness and trust. Therefore, should a part fail during the warranty period, we will take care of it. 
• Any issues related to our workmanship must be reported to us within 72 hours (3 days) from the completion of the service. Failure to do so may result in the refusal of the claim. 
• We do not offer refunds or adjustments for workmanship unless explicitly stated otherwise in writing. This does not pertain to part or labor warranties. 

At American Diesel Equipment Repair LLC, we are committed to providing top-quality repair services and parts. By engaging in our services, you agree to the following terms regarding payment, disputes, and consequences for non-payment.

Payment Obligations

Upon agreeing to our services, whether for repair work, parts, or a combination of both, you acknowledge that you are responsible for payment of the services rendered and/or parts provided.

Full payment is due upon completion of the work or unless otherwise specified in the service agreement. Failure to make payment by the due date will result in further action, as outlined below.

Case by Case Review

Any payment dispute will be handled on a case-by-case basis. If you believe there is a discrepancy or issue with the services provided or parts used, you must contact us immediately to discuss and resolve the matter.

We will assess the situation and work with you in good faith to find a resolution. However, if the work has been performed as agreed and/or parts have been delivered, payment is still owed, and we expect timely settlement.

Consequences of Non-Payment

By engaging in our services, you agree that if payment is not received by the due date, your machine, vehicle, trailer, or any other equipment that was serviced or repaired may be subject to a Mechanic's Lien.

A Mechanic's Lien is a legal claim against the property due to non-payment. If we are required to file a Mechanic's Lien, you acknowledge that your property may be seized to cover the outstanding debt.

If a Mechanic's Lien is drafted and submitted to recover payment, you further acknowledge that you are at risk of losing your machine, vehicle, trailer, and/or equipment involved in the transaction.

Responsibility for Payment

By engaging with our services, you confirm that you are responsible for ensuring full payment is made by the due date.

Failure to pay will not only result in legal action but could also negatively affect your credit and ability to obtain services from [Your Shop Name] in the future.

Legal Action

If payment is not received within 10 days of the due date, unless otherwise stated in writing, we reserve the right to initiate legal proceedings, including but not limited to pursuing the recovery of outstanding debt through collection agencies or through legal action.

Acknowledgment and Agreement

By using our services, you agree to all of the terms outlined above. You acknowledge that you understand your payment obligations and the consequences of non-payment.

Should you have any questions or concerns regarding this policy, please contact us before agreeing to the services. We are here to assist you and ensure that the process is as smooth as possible for all parties involved.

Thank you for choosing American Diesel Equipment Repair LLC as your One Stop Shop!

We reserve the right to refuse service at our discretion for any reason, including but not limited to, the condition of the vehicle or machine, the type of work requested, and/or any conflicts within our terms.

SMS Terms and Conditions

By opting in to receive SMS messages, you agree to the following:

1. Consent for SMS Communication

• Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

By opting in, you may receive SMS messages related to:

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers (if applicable)

3. Message Frequency

• Message frequency may vary depending on the type of communication. For example, you may receive up to 15 messages per week related to appointments, billing, etc.

4. Potential Fees for SMS Messaging

• Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic or international messages.

5. Opt-In Methods

You may opt in to receive SMS messages from American Diesel Equipment Repair LLC in the following ways:

• Verbally, during a conversation
• By submitting an online form
• By filling out a paper form

6. Opt-Out Instructions

• You can opt out at any time by replying “STOP” to any SMS message. Alternatively, you may contact us directly at americandieseloffice@gmail.com

7. Help

• If you are experiencing any issues, reply with the keyword “HELP” or contact us directly at americandieseloffice@gmail.com

8. Additional Options

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

9. Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy https://www.americandieselequipment.com/pages/our-policies page.
• Message frequency may vary depending on service.

Updated Privacy Policy

This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services. It explains your privacy rights and how the law safeguards your information.

1. Information Collection and Use

We collect and use your personal data to offer, enhance, and personalize our services. This may include responding to inquiries, sending service updates, and delivering communications tailored to your preferences.

Types of Data Collected

1. Personal Data
   Personal data we may collect includes:

• Name
• Email address
• Phone number
• Other information provided when interacting with our website or services

1. SMS Communication Data
   By consenting to receive SMS communications, you agree to receive messages related to our services, such as:

• Appointment reminders
• Billing inquiries
• Promotions or offers (if applicable)

2. Usage Data

We automatically collect certain information to improve our services. This may include:

• Device’s IP address
• Browser type
• Pages visited
• Time spent on those pages

3. Tracking Technologies and Cookies

We use cookies, beacons, tags, and scripts to monitor activity and store certain information. You can manage cookie preferences through your browser settings.

4. Data Sharing Restrictions

• Phone numbers collected with SMS consent will not be sold, rented, or shared with third parties or affiliates for marketing purposes under any circumstances.

5. Disclosure of Your Personal Data

1. Business Transactions
   If we are involved in a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.
2. Legal Compliance
   We may disclose personal data to comply with legal obligations or protect the rights, property, or safety of our company, users, or the public.

6. Data Security

We implement industry-standard security measures to protect your personal data, including encryption and secure servers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access, update, or delete your personal information at any time.
• Opt out of SMS communications, as described below.

For questions or concerns, contact us at americandieseloffice@gmail.com

8. Links to Other Websites

Our service may contain links to third-party websites. We are not responsible for their content, policies, or practices. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective when posted on this page, with appropriate notifications provided when necessary.